Shipping policy

Last updated: March 26, 2026

Where Do Orders Ship From?

Second Season is a China-based brand. All orders are shipped from Yunnan, China.

Every order includes tracking, so you can follow your package every step of the way.

Shipping Rates & Delivery Times

Shipping costs and delivery times vary depending on your region and product type.

United States/Canada

  • Preserved Hydrangea Collection:（Odyssey Orb/Petal Orb）
    Shipping fee: USD 15.47 per item
    Free shipping on orders over USD 300
    Estimated delivery: 12–17 business days
  • Preserved Hydrangea Collection:（Harmony Set/Solo Sphere）
    Shipping fee: USD 24.77 per item
    Free shipping on orders over USD 400
    Estimated delivery: 12–17 business days
  • Preserved Lollipop Rose Potted Plant Collection:
    Shipping fee: USD 74.33 per item
    NO free shipping
    Estimated delivery: 12–17 business days

United Kingdom

  • Preserved Hydrangea Collection:（Odyssey Orb/Petal Orb）
    Shipping fee: USD 10.69 per item
    Free shipping on orders over USD 300
    Estimated delivery: 12–17 business days
  • Preserved Hydrangea Collection:（Harmony Set/Solo Sphere）
    Shipping fee: USD 17.74 per item
    Free shipping on orders over USD 400
    Estimated delivery: 12–17 business days
  • Preserved Lollipop Rose Potted Plant Collection:
    Shipping fee: USD 74.33 per item
    NO free shipping
    Estimated delivery: 12–17 business days

Australia

  • Preserved Hydrangea Collection:（Odyssey Orb/Petal Orb）
    Shipping fee: USD 14.52 per item
    Free shipping on orders over USD 300
    Estimated delivery: 11-15 business days
  • Preserved Hydrangea Collection:（Harmony Set/Solo Sphere）
    Shipping fee: USD 20.69 per item
    Free shipping on orders over USD 400
    Estimated delivery: 11-15 business days
  • Preserved Lollipop Rose Potted Plant Collection:
    Shipping fee: USD 66.77 per item
    NO free shipping
    Estimated delivery: 11-15 business days

Singapore

    • Preserved Hydrangea Collection:（Odyssey Orb/Petal Orb）
      Shipping fee: USD 13.30 per item
      Free shipping on orders over USD 300
      Estimated delivery: 7-10 business days
    • Preserved Hydrangea Collection:（Harmony Set/Solo Sphere）
      Shipping fee: USD 17.21 per item
      Free shipping on orders over USD 400
      Estimated delivery:  7-10 business days
    • Preserved Lollipop Rose Potted Plant Collection:
      Shipping fee: USD 47.03 per item
      NO free shipping
      Estimated delivery:  7-10 business days

    Note:
    All delivery times are estimated from the date of dispatch, not the date of order. Delivery times are not guaranteed.

    Order Processing

    Orders are typically dispatched within 1–3 business days.

    Once your order ships, you will receive a confirmation email with your tracking number.

    Didn’t Receive a Confirmation Email?

    If you checked out using Apple Pay, your email address may not have been captured.

    Please contact us at info@2nd-season.com with your name, and we’ll confirm your order and update your email.

    Tracking Your Order

    All orders include tracking.

    If you cannot find your tracking information, please contact us at info@2nd-season.com with your order number.

    Customs & Duties (International Orders)

    All international orders are shipped DDP (Delivered Duty Paid).

    This means:

    • No additional customs fees
    • No import duties
    • No extra charges upon delivery

    The price you pay at checkout is the final price.

    Shipping Delays

    International shipping may occasionally be affected by:

    • Customs processing
    • Local postal delays
    • Peak season demand

    If your tracking is still updating, your package is on the way.

    Contact Us If:

    • Tracking shows no movement for 10+ business days
    • Your order is marked delivered but not received
    • Your package has not arrived within 25 days of order date

    Contact: info@2nd-season.com

    Lost Packages

    If your package is confirmed lost by the courier, we will offer a free reshipment.

    Delivered But Not Received

    If tracking shows delivered:

    • Please check with neighbors or your delivery location
    • Then contact us if still missing

    We will assist you in investigating with the courier.

    Changes to Your Order

    If your order has not shipped, we may assist with:

    • Address changes
    • Product changes
    • Order cancellations

    Please contact us as soon as possible.

    Once an order has shipped:

    • It cannot be modified
    • Address changes must be handled with the courier

    Contact Us

    Email: info@2nd-season.com
    We aim to respond within 24 hours on business days

    Shipping to remote regions may incur extra charges and extended delivery periods.